How Important is Customer Service to You?
Q: What is CSI?
A: Customer Satisfaction Index
Q: How is CSI Figured?
A: A third party in the form of the national marine Manufacturers Association tallies all surveys.
Q: Where does the NMMA get the information to score a dealer?
A: From the surveys you, the customer, fill out after buying a new boat
What was the CSI for Kelly's Port for May 2008?
100%
Q: Should this score matter to you?
A: Only if you are concerned about getting excellent service. Kelly's Port cares about customer service!
Q: What is CSI?
A: Customer Satisfaction Index
Q: How is CSI Figured?
A: A third party in the form of the national marine Manufacturers Association tallies all surveys.
Q: Where does the NMMA get the information to score a dealer?
A: From the surveys you, the customer, fill out after buying a new boat
What was the CSI for Kelly's Port for May 2008?
100%
Q: Should this score matter to you?
A: Only if you are concerned about getting excellent service. Kelly's Port cares about customer service!