Customer Satisfaction Index Score
Q: What is CSI?
A: Customer Satisfaction Index
Q: How is CSI Figured?
A: A third party in the form of the National Marine Manufacturers Association tallies all surveys. It is figured on a grading scale of 1-100, 100 being the highest score possible.
Q: Where does the NMMA get the information to score a dealer?
A: From the surveys you, the customer, fill out after buying a new boat. It is the purest form of compliment that our customers can pay us for the service they get before, during and after the purchase.
What was the CSI for Kelly's Port as of March 2013?
Q: Should this score matter to you?
A: Only if you are concerned about getting excellent service. Kelly's Port cares about customer service and it shows through our scores!