How Important is Customer Service to You?

What is CSI?
Customer Satisfaction Index

How is CSI Figured?
A third party in the form of the national marine Manufacturers Association tallies all surveys.

Where does the NMMA get the information to score a dealer?
From the surveys you, the customer, fill out after buying a new boat

What was the CSI for Kelly's Port for August 2007?

100%

Should this score matter to you?
Only if you are concerned about getting excellent service.

Kelly's Port cares about customer service!